Turning Around Negative Feedback
You’ve put your heart and soul into organising a great event and you think it’s gone well. But then, your bubble is burst when a critical email arrives. Sound familiar? Everyone’s entitled to their opinion, but it can be hard to remain calm when you feel that your efforts are being unfairly slated!
In this post, we’re going to share tips on responding to and turning around negative feedback from event attendees. From responding to people who don’t initially appear to have a legitimate cause for complaint, to feedback that is constructive, these are the responses that will help you – and your event business – grow.